Privacy Policy
Last updated: 2026-10-05 · This document is published in English and Turkish.
1. In short
Nami stores the chats you choose to keep, sends your prompts to the AI model you selected, and keeps a record of the credits you spend. We do not sell your data, we do not use it for advertising, and we do not train models on your conversations.
2. What we collect
Account data. When you sign in with Apple or Google we receive an account identifier and, if you share it, your name, email address and profile picture.
Your content. Chat messages, project titles and instructions, uploaded files, generated images and videos, and the audio produced when you ask for an answer to be read aloud.
Usage data. Which model answered, how many credits it consumed, and your remaining balance. We need this to run the credit system.
Technical data. App version, operating system, language and diagnostic information needed to keep the app working.
Purchase state. Whether your subscription is active, its plan and renewal date, received from the App Store through our subscription provider. We never receive your card details.
3. Where your prompts go
When you send a message, it is forwarded, together with the earlier messages in that chat and any files you attached, to the provider of the model you picked, through a routing provider. Providers include OpenAI, Anthropic, Google, xAI, Meta, DeepSeek, Qwen, Mistral and Perplexity. Each provider handles that data under its own privacy terms. Choosing a model therefore also chooses who processes that message.
4. Incognito chats
A chat you start in incognito mode is not kept: its messages are removed when the session ends and the chat never appears in your history. The provider that answered may still process the message under its own retention rules.
5. Speech, images and video
When you ask for an answer to be read aloud, the text is sent to a text-to-speech provider and the resulting audio is stored so that replaying it costs nothing. Generated images and videos are stored in your library until you delete them.
6. Why we are allowed to process this
We process account data and your content to provide the service you asked for, which is the performance of our contract with you. We process usage and technical data on the basis of our legitimate interest in running, securing and improving the app, and we process some data where the law requires us to keep it.
7. Who we share it with
We share data with the service providers that make the app work: our backend and storage platform, the model routing provider and the model providers themselves, the speech provider, our subscription management provider, and Apple and Google for sign-in and billing. We share data with authorities only where the law requires it. We do not sell personal data.
8. International transfers
Our providers operate in several countries, including the United States and the European Union, so your data may be processed outside your country. We rely on the transfer mechanisms permitted by applicable law, including standard contractual clauses.
9. How long we keep it
Chats, projects and files are kept until you delete them or delete your account. Incognito chats are removed when the session ends. Usage records tied to billing are kept for as long as accounting law requires. Deleting your account removes your content from our systems; backups are overwritten on their normal cycle.
10. Your rights
Depending on where you live, you can ask for a copy of your data, correct it, delete it, restrict or object to its processing, or withdraw consent. You can delete individual chats and your whole account from inside the app. For anything else, write to privacy@nami.chat. If you are in the European Union, the United Kingdom or Türkiye you may also complain to your data protection authority.
11. Security
Data is encrypted in transit and at rest, access to production systems is limited to the people who need it, and attachment URLs are signed and short-lived. No service can promise perfect security, so please do not send information you would not want processed by an AI provider.
12. Children
Nami is not for children under 13, and in some countries the minimum age is higher. If we learn that we hold the data of a child below the applicable age, we delete it.
13. Changes
We will update this policy when the app changes. The date at the top of this page always reflects the current version, and we will notify you in the app before a material change takes effect.
14. Contact
For privacy questions write to privacy@nami.chat.